We take your health and safety seriously. Please feel free to contact us if you have questions about our COVID protocols.

Update: as of August 2, 2020, we re requiring all appointments be held out of doors. If this is not possible in your home, please contact us so we can find a workable solution. This rule will remain in effect until the seven day rolling average of new cases in Honolulu County drops below 50 (5.0 per 100,000 people). We appreciate your continued help in protecting our community!

Based on Governor Ige’s guidelines, Arms of Aloha is an essential business but considered “medium risk” (extended contact between team and client exceeding fifteen minutes). We are doing everything we can to reduce disease transmission; however, please understand that we cannot reduce the risk to zero. Here are the measures we are taking/recommending:

Appointments must be held outside. A carport or lanai is fine.

Up to four loved ones may be present for the appointment. This is to keep us in compliance with the governor’s orders limiting gatherings to five people or less.

We cannot enter your home if anyone present or residing in the home is currently under quarantine due to a COVID diagnosis or exposure to someone positive for COVID; is experiencing unexplained fever, cough, or shortness of breath; or has traveled outside Hawaii in the past 14 days.

Everyone present must wear a mask. We have disposable surgical masks available if you do not have one of your own.

Please help us by trying to distance yourself from the doctor by at least six feet when you can. We will do everything possible to make sure you can stay near your loved one as they are falling asleep, and during the actual euthanasia procedure. You’ll receive more details about the process after scheduling.

Children ages two and above are welcome to attend if they will wear a mask and an adult is present to ensure they adhere to proper social distancing as described above.

We are also spacing appointments to allow for proper disinfection between visiting homes and utilizing contactless methods for payment and paperwork whenever possible. Our team is practicing social distancing and working from home when feasible, and any team members who develop symptoms (or residing with someone who has symptoms) will not be allowed to come into contact with clients.

As we are working from home and sharing our “workplace” with our own family members, we appreciate your patience if it takes a little longer to respond to messages. We will get back to you the same day if you contact us during business hours.

We appreciate you helping to keep Oahu healthy and safe!