We take your health and safety seriously. Please feel free to contact us if you have questions about our COVID protocols.

Based on Governor Ige’s guidelines, Arms of Aloha is an essential business but considered “medium risk” (extended contact between team and client exceeding fifteen minutes). We are doing everything we can to reduce disease transmission; however, please understand that we cannot reduce the risk to zero. Here are the measures we are taking/recommending:

Appointments must be held outside when feasible (i.e. if your pet can be safely restrained outdoors, weather permitting, and there is adequate privacy). A carport or lanai is fine. If you do not have an appropriate space at your home, we can also meet at a park or beach provided there are no restrictions to access to these spaces due to stay-at-home orders.

If the appointment must be indoors, a maximum of two people can be present in the room with the doctor. Any steps you can take to increase air circulation (e.g. opening windows, using fans) would be appreciated.

We cannot enter your home if anyone present or residing in the home is currently under quarantine due to a COVID diagnosis or exposure to someone positive for COVID; is experiencing unexplained fever, cough, or shortness of breath; or has traveled outside Hawaii in the past 14 days.

Everyone present must wear a mask. We have disposable surgical masks available if you do not have one of your own.

Please help us by trying to distance yourself from the doctor by at least six feet when you can. We will do everything possible to make sure you can stay near your loved one as they are falling asleep, and during the actual euthanasia procedure. You’ll receive more details about the process after scheduling.

Children ages two and above are welcome to attend if they will wear a mask and an adult is present to ensure they adhere to proper social distancing as described above.

We are also spacing appointments to allow for proper disinfection between visiting homes and utilizing contactless methods for payment and paperwork whenever possible. Our team is practicing social distancing and working from home when feasible, and any team members who develop symptoms (or residing with someone who has symptoms) will not be allowed to come into contact with clients.

As we are working from home and sharing our “workplace” with our own family members, we appreciate your patience if it takes a little longer to respond to messages. We will get back to you the same day if you contact us during business hours.

We appreciate you helping to keep Oahu healthy and safe!