View our FAQ

Get an instant estimate

Cancellation Policy

We understand that things can change. You can reschedule or cancel online up to five hours in advance.

If you need to cancel less than five hours in advance, contact us at 808-435-3006. You can leave a message after hours. Please do not cancel via text or email as we may not receive the message in time. Appointments canceled or rescheduled less than five hours in advance are subject to a cancellation fee of $100.  Our full cancellation policy can be found here.

Other Things to Know

There is no need to withhold food or medications. It is helpful, but not necessary, for us to know if your pet received any medications with a sedative effect within the last 6-12 hours.

Think about where you and your pet will be most comfortable. We can almost always accommodate even unusual requests. Many families like to be outside in a private yard, a favorite part of the house, or even the local park or beach.

Consider silencing cell phones to minimize unwanted distractions. You can also download and print this sign alerting visitors not to disturb you.

clay paw print will be made for you (unless you ask us not to). If you haven’t already, please let us know before your appointment if you would like extras made. Extra prints are $25 ($20 if ordered in advance) each. As of July 2021, we have been having difficulty sourcing polymer clay due to global supply shortages. In order to ensure enough for everyone, we regretfully need to limit extras to one per appointment. 

We send out electronic invoices by email for payment by credit card prior to the appointment. We can also collect payment by cash or any major credit card during the visit, please let us know if you would prefer this option. You’ll also need to sign a consent form and confirm your choice for aftercare – if you wish, you can preview the form now.

You may wish to view some more information on cremation and home burial (we’ll give you a print copy of this handout at your visit).

We have a large selection of custom engraved urns and keepsake jewelry to help you create a truly personalized memorial. A print catalog will be available during your home visit, or you can preview/pre-order here.

If you would like additional services, such as having our chaplain contact you, memorial planning, doorstep delivery of cremated remains, or grief support, please let us know how we can help you.

And again, if you need answers and can’t find them here, don’t hesitate to get in touch. You can call 808-435-3006 and leave a message if we don’t pick up. We check messages regularly, and if possible may be able to respond even after hours. You can also send an email to, or reply directly to your confirmation message.

Thank you again for your trust. We hope to make this experience as gentle and peaceful as we can.