Schedule an Appointment

This is the process for a consultation:

Step 1. We’ll ask for your pet’s medical records for review, and you’ll fill out a questionnaire that covers symptoms, the home environment, current medications, and other background information.

Step 2. You will meet with the doctor via Zoom to discuss your pet, your goals, and the options available to you.

Step 3. The doctor will come to your home to physically examine your pet (this is necessary for prescribing medications and making specific treatment recommendations).

You should allow a total of 2-4 hours for the Zoom visit and house call combined. We try to complete steps 2 and 3 back-to-back whenever possible, but they can be broken up over multiple days if that works better with your schedule.

Consultations are scheduled on Mondays, Tuesdays, Thursdays, or Fridays at 9am. Available slots are limited and demand is high, so it may take 2-3 weeks to get you on the schedule.

The initial consultation (both Zoom visit and house call) will cost $325 (plus taxes). Payment in full will be due 48 hour prior to the Zoom call and is nonrefundable unless your pet passes away prior to the appointment. Additional medications, supplies, or equipment may be extra.

Before You Schedule

We understand that circumstances change and try to avoid imposing financial penalties as much as we can. We need your kokua. We are experiencing an unprecedented surge in requests for our services, putting us in the heartbreaking position of either turning people away or adding them to a waiting list.  This is especially true for weekend and evening slots, which are highly desirable and limited in number. If your plans change, please let us know as early as possible so that we can help someone else.

Our full cancellation policy can be found here.

Important COVID19 Information

We are taking many measures to ensure your safety. In order to help you, we are asking you to agree to the following:

• If indoors, up to nine loved ones may be present for the appointment. This is to keep us in compliance with City and County's orders limiting indoor gatherings to ten people or less. There needs to be adequate space to ensure social distancing (i.e. avoid a large number of people in a small bedroom or tight space).
• We cannot enter your home if anyone present or residing in the home is currently under quarantine due to a COVID diagnosis, recent travel, or exposure to COVID; or is experiencing unexplained fever, cough, or shortness of breath.
• Everyone over the age of two must wear a mask if the appointment is indoors.