Cancellation Policy

Cancellations

We understand that things can change. Please review these policies carefully so that you know what to expect.

Compassionate Home Euthanasia or rechecks

Up to two hours in advance: If you received a confirmation email, you may use the links from your email or confirmation page to cancel or reschedule via the website. Or call us at 808-435-3006 to cancel. If it is after hours, please leave a message. To avoid a no-show fee, please do not cancel by sending an email as we may not get your message in time. After the third cancellation, a $75 nonrefundable deposit will be required before scheduling again.

Less than two hours in advance: Please call us ASAP if your plans change at the last minute. There will be a late cancellation fee of $75 charged to your account. This fee may be credited toward future services for the same pet. You may reschedule up to one more time, after which the $75 will be nonrefundable and may not be credited toward future services.

Palliative Care Consults

Consults take larger blocks from the schedule and require advance preparation. If you change your mind, consults must be cancelled or rescheduled by 5 pm the night before the appointment. Please use the links in your confirmation email or call us as soon as your plans change. Cancellations made later than 5 pm the night before are subject to a $75 fee (waived if your pet passes away before the appointment). This charge may be applied to future services for the same pet. 

No-Shows

Definition of a no-show: An appointment will be considered a no-show if any of the following occur: 1) No one is at the agreed upon meeting location (e.g. your home) by ten minutes after the start of the appointment time. 2) If we arrive and are unable to gain access to the meeting location (due to security gates, for example) by ten minutes after the start of the appointment time. 3) If the animal is unavailable. 4) If a person fully authorized to make medical decisions for the pet is unavailable or otherwise occupied (e.g. we do not have your undivided attention).

In the event of a no-show: A non-refundable charge, which cannot be credited toward future services, will be applied to your account. These charges must be settled before you may reschedule. No-show fees vary depending on appointment type and time scheduled:

Compassionate Home Euthanasia and consults: Appointments scheduled to begin between the hours of 9am and 3pm Monday through Saturday: $100. Appointments scheduled to begin after 3pm or before 9am Monday through Saturday or all day Sunday: $200.
Rechecks: You will be charged the entire recheck fee of $125.