Cancellation Policy


We understand that things can change. You can reschedule or cancel most appointment types online up to six hours in advance. For special policies regarding our wheelchair and harness fittings, please scroll to the bottom of this page. Mahalo! 

If you need to cancel less than six hours in advance, contact us at 808-435-3006. You can leave a message after hours.

Appointments cancelled or rescheduled less than two hours in advance are subject to a cancellation fee of $75. However, this fee can be credited toward a future appointment with the same pet.


Definition of a no-show:

  • No one is at the agreed upon meeting location (e.g. your home) by five minutes after the start of your appointment time.
  • If we arrive at the scheduled time, and are unable to gain access to the meeting location (due to security gates, for example) by five minutes after the start of your appointment time.
  • If the animal is unavailable.
  • If a person fully authorized to make medical decisions for the pet is unavailable or otherwise occupied (e.g. we do not have your undivided attention).

No-Show Fee:

A non-refundable charge, which cannot be credited toward future services, will be applied to your account. These charges must be settled before you may reschedule.

  • Appointments scheduled to begin between the hours of 9am and 3pm Monday through Friday: $100
  • Appointments scheduled to begin after 3pm or before 9am Monday through Thursday, and up until 3pm on Saturday and Sunday: $175
  • Appointments scheduled to begin after 3pm on Friday, Saturday, or Sunday: $225

Wheelchair and Harness Fittings

A deposit of $50 will be collected when you schedule.

  • Cancellations up to 24 hours in advance: Full refund
  • Cancellations 2-24 hours in advance: Your deposit may be applied toward a future purchase or service.
  • Cancellations less than 2 hours in advance, or no-shows: No refund or credit will be issued.

We regret that we cannot refund your deposit if you decide not to purchase a harness or wheelchair after your fitting. We appreciate your understanding.