Frequently Asked Questions

Appointments

How soon can you come? How much lead time to you need to schedule?
Generally speaking, most of the time we can get to you within a day or two. During busy periods and around weekends/holidays it may be longer. Depending on the schedule and your location, we may be able to accommodate same day requests if the situation is urgent. If you need a same day appointment, please call with your request instead of sending an email or scheduling online.
Do you offer weekend or evening appointments?
Yes, depending on our doctor’s availability. You can browse the schedule here. Appointments after 5 pm Mon – Sat or anytime on Sunday are an additional $125. Please ask for an estimate or use our online estimator for more information.
Do you require an exam for a home euthanasia?
We only perform a full physical exam at your request, or if you need an opinion on whether it is the right time for euthanasia. We understand that families who care enough about their pet to engage our services are not seeking it for “convenience” reasons. We do maintain the right to decline a euthanasia if it is deemed inappropriate (this is exceedingly rare), and we absolutely promise to treat every client with kindness and respect and help families find alternatives if needed.
Can I bring my pet to your office?
We do not have a brick-and-mortar clinic where we see patients. All appointments take place in your pet’s home. We will go anywhere on Oahu.

Finances

What are my payment options?
You can pay one of four ways. We accept cash, all major credit cards, the CareCredit credit card, and financing through Scratchpay.
Do I need to pay in advance for service?
Most people pay at the time of the appointment – we have the ability to run any major credit card on location. When you schedule, you’ll be provided with a link to pre-pay if you prefer to do that. Please note that we cannot take personal checks.
When during the appointment will I pay for services? Can you bill me?
With pre-approval we offer financing options through Scratchpay and CareCredit.  At consultations, we take payment after all supplies and medications have been dispensed to you. At home euthanasia appointments, we do charge a flat fee and so find it is easier for the family to take care of the billing at the beginning, but this is your choice.
Do you offer Military or Senior discounts?
We know how difficult it is to be worried about finances during an already stressful time. In order to keep costs reasonable and deliver top-notch service to all our patients and their families, we are unable to offer discounts.

Getting Ready for Your Appointment

How should I prepare for a consult?
Please try to minimize distractions during the visit as much as you can. It is best not to schedule other contractors or service providers to come to your home at the same time. We respectfully ask that you do not accept non-urgent phone calls during your appointment. It is also helpful to have everyone who is important in your pet’s life present for a consult. However, it is often the case that loved ones cannot be present for an appointment, and we welcome them to participate via phone or video chat.
How should I prepare for a home euthanasia appointment?
We encourage you to think about where you and your pet might like to spend your final moments together and who should be there, either in person or via phone or video chat. We are quite flexible and will honor any reasonable request. You can also print a Quiet Please Sign and post it at the entrance to your home if you’re concerned about unexpected visitors or deliveries.
My pet does not like visitors. What can I do?
Please let us know before the appointment, so that we can brainstorm to minimize the stress associated with our visit.

Questions about Home Euthanasia

How long will the appointment take?
Most appointments take about 45 minutes to an hour, although sometimes they are as short as thirty minutes. We allot an hour and a half for each appointment in case the pet or family needs some extra time for any reason.
Do I need to withhold food before a euthanasia appointment?
No, feeding your pet is fine and encouraged if they still have an appetite. For your pet’s comfort, we recommend avoiding excessively large amounts of rich treats that could cause stomach upset.
Should I allow my other pets to be present?
This depends on the personality of your other pet(s) and the bond that they share with the pet who is passing away. In most cases, it is best to allow other pets to be present, but to leave a door open (literally or figuratively) so that they may leave if they choose to. Each animal is a unique individual and will respond to the situation differently – maybe by keeping a distance or by wanting to be right there. It is best to respect their wishes and allow them to pay their respects in their own way.
Should my children be present?
We encourage you to discuss this with your older (school age) children if, as is often the case, they are close to your pet. It is normal for children and teens to become overwhelmed and not want to stay in the room. Perhaps the kindest thing that we can do is respect and validate their choices and feelings, and allow them the space to leave or stay as they wish. Very young children are welcome to be present, although you may want to consider whether this will mean additional stress or distraction for you. Having an additional caregiver on hand may be helpful.
I need to have my pet cremated. What do I need to do?
Just let us know. The final cost of your appointment will depend on your specific wishes. If you choose cremation, the doctor will take your pet to the crematory, and if you would like to have their ashes back, we will hand deliver them to you.

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